1. Who we are

Nadeem Fitness (نديم اللياقة) operates premium gym clubs and padel courts in Ahad Al Masarha and Abu Hazar, Jazan Region, Kingdom of Saudi Arabia.

This Privacy Policy explains how we handle personal data when you use nadeemfitness.com, our mobile app, branch services, and related communications (including WhatsApp).

2. Data we collect

We may collect the following categories of personal data:

• Identity & contact: full name, mobile number, email address.
• Membership & booking: branch, plan, member number, padel slot selections, payment status.
• Payment: transaction references processed by our payment partner (Moyasar). We do not store full card numbers on our servers.
• Access control: door PIN or device identifiers when membership access is enabled.
• Technical: IP address, browser type, locale preference, and basic usage logs for security and performance.

3. How we use your data

We use personal data to:

• Process membership applications and padel bookings.
• Confirm payments and activate access to our facilities.
• Communicate with you via WhatsApp, phone, or email about your account or bookings.
• Operate club security, fraud prevention, and legal compliance.
• Improve our website, app, and customer experience.

4. Legal basis

We process personal data based on your consent, performance of a contract (membership or booking), compliance with applicable laws in the Kingdom of Saudi Arabia (including the Personal Data Protection Law where applicable), and our legitimate interests in operating safe fitness facilities.

5. Sharing with third parties

We may share limited data with trusted service providers, including:

• Moyasar — payment processing.
• Hosting and infrastructure providers for our website and databases.
• WhatsApp / Meta — when you contact us or we confirm bookings via WhatsApp.
• Access control hardware partners (e.g. ZKTeco devices) when door access is enabled for active members.

We do not sell your personal data. Providers are required to protect data and use it only for the services they perform for us.

6. Data retention

We retain membership and booking records for as long as needed to provide services, resolve disputes, and meet legal or accounting requirements. Inactive marketing data is deleted or anonymised when no longer required.

7. Your rights

Subject to applicable Saudi law, you may request access to, correction of, or deletion of your personal data, and withdraw consent where processing is consent-based. Contact us using the details on our Contact page. We will respond within a reasonable timeframe.

8. Security

We apply administrative, technical, and physical safeguards appropriate to the nature of the data we hold. No online system is completely secure; please use strong passwords and protect your member PIN.

9. Children

Our services are intended for adults and minors only with guardian consent and supervision as required by branch policy and local regulations.

10. Changes & contact

We may update this policy from time to time. The “Last updated” date at the top will change when we do. Continued use of our services after changes constitutes acceptance of the updated policy.

Questions: use the Contact page or WhatsApp link on nadeemfitness.com.