1. Overview

This policy applies to memberships and padel bookings made through nadeemfitness.com, WhatsApp, or at our branches. Refunds are handled in accordance with Saudi consumer regulations and the nature of the service purchased.

2. Membership — before activation

If you paid online but membership has not yet been activated (no facility access issued), you may request a full refund within 7 days of payment by contacting the branch or WhatsApp. Processing may take 5–14 business days via the original payment method through Moyasar.

3. Membership — after activation

Once membership is active and access is granted:

• Monthly plans are generally non-refundable for the current period unless required by law or stated in a promotional offer.
• Multi-month or annual plans may be eligible for partial credit at management discretion if you relocate or have a documented medical restriction.
• No refund is provided for unused gym visits or personal circumstances unless explicitly agreed in writing.

4. Padel bookings

Padel court bookings:

• Free cancellation up to 24 hours before the slot start time — full refund or credit.
• Cancellation within 24 hours may forfeit the booking fee unless the slot is re-sold or management approves an exception.
• No-shows are non-refundable.
• If we cancel due to weather, maintenance, or operational reasons, you receive a full refund or rebooking at no extra cost.

5. Online payment failures

If payment was charged but booking or membership was not confirmed, contact us immediately with your payment reference. We will verify with Moyasar and either activate the service or initiate a refund.

6. Chargebacks

Please contact us before initiating a bank chargeback. Fraudulent chargebacks may result in suspension of membership and legal action where appropriate.

7. How to request a refund

Contact us with:

• Full name and mobile number.
• Member number or padel booking reference.
• Payment date and amount.
• Reason for the request.

Use the Contact page or branch WhatsApp. Approved refunds are processed to the original payment method where possible.